❓ FAQ ❓

❓ FAQ – Frequently Asked Questions

🛍️ 1. What kind of products do you sell?

We offer a variety of decorative items and LED lighting designed to make your bedroom or home cozy, stylish, and relaxing. Every product is carefully chosen for its quality and aesthetic appeal.

🚚 2. How long does shipping take?

Orders are processed within 1–3 business days and delivered within 7–15 business days, depending on your location.
You’ll receive a tracking number as soon as your order is shipped.

🌍 3. Do you offer international shipping?

Yes! We deliver worldwide 🌎
Delivery times may vary depending on your country and local customs clearance.

💡 4. My product arrived damaged — what should I do?

We’re so sorry for the inconvenience!
Please contact us within 5 days of receiving your order with a photo of the damaged item.
We’ll gladly offer a replacement or refund depending on your situation.

💸 5. What is your refund policy?

Refunds are accepted 5 days after the reception of your package.
To be eligible, your item must be:

• Unused and in the same condition you received it

• In its original packaging
  Please contact our support team at [your email here] before sending anything back.

⚠️ Items returned without contacting us first may not be accepted.

🧾 6. Can I cancel or change my order?

Orders can be changed or canceled within 5 hours of purchase.
Once shipped, we can’t modify the order  but you can still request a refund after receiving it, according to our refund policy.

🔋 7. Are your products safe?

Absolutely. All our products are made with high-quality, non-toxic materials and comply with international safety standards.

📞 8. How can I contact you?

You can reach us anytime at [insert your business email], or through our Contact Page.
We reply within 24 to 48 hours on business days 💌